Shipments and returns

Your pack shipment

The delivery area of Ysora usually covers metropolitan France and all the countries of the European Union. However, we also deliver outside Europe moderately adequate postage.

Our deliveries are generally performed by post via So Colissimo.

The offer allows So Colissimo home delivery, by appointment (only in Paris), in your space Cityssimo in your post office and at one of your merchants near your home.

If you chose to send via Chronopost, the delivery in 24 hours is valid for all orders:

- Increased by 10 am
- Excluding exceptional delivery times, specified in the description of jewelry or watch on its dedicated page.

For security reasons, a signature is required on receipt of your order. We therefore can not perform shipments to a PO Box. You will need to provide a shipping address us to obtain a signature on the receipt.

Delivery time

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Colissimo with tracking. If you prefer delivery by Colissimo. Whichever shipment choice you make, we will provide you with a link to track your package online.

Our jewelry in stock are delivered in France within 72 business hours, or within 24 business hours if sent by Chronopost, our services are closed on weekends and holidays.

Because of the necessary passage of jewelry workshop, delivery time for engraved jewelry is 24 hours.

These delivery deadlines are valid for payments by credit card and paypal only. The check payment procedures lengthen delivery times. Indeed, it takes an additional 10 days on average for these operations to be recorded and validated by our bank.

In case of any interruption of stock or manufacturing launch of a jewel, our customer service is committed to inform you of the additional time required to ship your order.

In case of delayed delivery, the customer may request the cancellation of the sale as provided by Article L 114-1 of the Consumer Code.

Note: All orders received after 9:00 GMT will be shipped to you as of the next business day.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.


Boxes are amply sized and your items are well-protected.

Shipping cost

Shipping fees are offered for any purchase over 70 euros including all taxes, delivered in metropolitan France.

All prices are exclusive of customs charges. Any customs charges remain well to the customer. Each country has a different customs law, the customer agrees to pay the receipt of the package to customs fees if applicable.

Dock dues is a French tax applicable to most imported products, in force in the regions oversea. It is collected by the customs administration. Our prices are excluding costs of dock dues, the latter remaining on the customer.

Ordering a product for use outside France: you must pay attention:

You must take into consideration that, as part of the relocation of an order or a product to another country than France, you remain the importer (or intra-Community purchaser) or the products.

Customs duties, local taxes, import duties, or state taxes that may be required are your responsibility.

You must take into consideration that, as part of the relocation of an order or a product to another country than France, you remain the importer (or intra-Community purchaser) or the products.

Customs duties, local taxes, import duties, or state taxes that may be required are your responsibility.

You must check with the local authorities of your residence on the conditions of entry of the products ordered and you must make any statement and / or payment corresponding to the competent bodies of the country concerned.

In addition, you should check with local authorities the possibilities of import or use the products or services you plan to route. You must also ensure that the techniques specific to the manufacturer respect the legislation of the country concerned.

If you do not respect the laws of the country or you have introduced products, we can not be held responsible.

Do not hesitate to contact us at 05 56 24 04 48 or email us via our contact form for any information on the modalities of delivery.


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