The satisfaction of our customers is the first priority Ysora.
Ysora guarantees the quality of its 750 thousandth gold jewelry, gold 375 thousandths and silver 925 by a certificate of authenticity and a commercial two year warranty excluding jewelry brand Guess.
We hope that your jewelry will give you full satisfaction. However, in case of concern during the warranty period, you simply return us your parcel tracking jewel in its casket accompanied his certificate and an explanatory letter to the following address:
19 rue Serge Dejean
For questions regarding these return requirements, please contact our customer service at 05 56 24 04 48 or via our contact form
This guarantee is of course under normal use.
Are excluded from this guarantee wear, shock or any other degradation of jewelry due to improper use.
You also have legal guarantees of conformity of and implied warranty.
The return costs are borne by the customer.
Guarantee "money back"
If you were not satisfied (e) of jewelry you received, we offer you the opportunity within fourteen days of receipt of your order, return, as described below, your jewelry they are either:
- Exchanged or replaced,
- Over and repaid.
The shipping costs of the second shipment will be borne by Ysora once the exchange is on the same model.
This procedure does not apply to piercings, to custom jewelry, special fabrications, with engraved jewelery, already worn jewelery, Guess jewelery that can not be returned, exchanged or refunded.
The guarantee "money back" is valid for a period of one month for purchases made in the Espace Diamant.
The Ysora delivery area currently covers metropolitan France and all the countries of the European Union. However, we also deliver outside the European area through the appropriate postage.
Our deliveries are made by Post colissimo followed or declared value.
Shipping charges in France are offered for purchases over 70 euros incl.
Our jewelry in stock are delivered in France within 72 business hours.
For non jewelry available, our customer service will contact you delivery.
These delivery deadlines are valid for credit card payments.
Payment procedures by bank transfer and check lengthen delivery times. Indeed, it takes an additional ten days on average for these operations to be recorded by our bank.
Note: All orders received after 9:00 GMT will be shipped to you as of the next business day.
Last size rings and alliances
Ysora offers the first making size free under conditions. Customer Service is at your disposal to answer your questions, advise and assist you in your choice (via our contact form or on 05 56 24 04 48).