Satisfied or refunded

If you were not satisfied of jewelry you received, we offer you the opportunity within fourteen days of receipt of your order, return, as described below, your jewelry they are either:

- Exchanged or replaced,
- Over and repaid.

This procedure does not apply to piercings, to custom jewelry, special fabrications, with engraved jewelery, already worn jewelery, Guess and Shamballa jewelry, which can not be returned, exchanged or refunded.

The guarantee "money back" is valid for a period of one month for purchases made in the Espace Diamant.


Return procedure

Simply return in parcel tracking your jewel in its casket accompanied his certificate and an explanatory letter to the following address:


19 rue Serge Dejean

33520 Bruges


Nevertheless we advise you to first contact our customer service at 05 56 24 04 48 or via our form Contactto inform us of your request for exchange, replacement or refund.


The return costs are borne by the customer. The shipping costs of the second shipment will be borne by Ysora once the exchange is on the same model.


Packing your feedback

It is essential that the jewels, their setting and their guaranteed return intact us so we can have an exchange or refund. We advise you to pack your jewelry with plastic bubble or polystyrene.



Ysora will reimburse you the amount of your order, net of transport costs and insurance, within fifteen days of receipt of your return.

The repayment terms are based on the payment method you chose when ordering.

For questions, please contact our customer service at 05 56 24 04 48 or via our contact form.

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