Our terms and conditions

SECURE PAYMENT

As soon as you enter the entry area of ​​personal banking information, our site is secure.
You can check by a small padlock that appears at the bottom of your browser.

Furthermore, we Cerplus approval that allows you to verify the authenticity of our site and securing the entry of personal information ...

To simplify your purchase, Ysora offers multiple payment options: credit card, check, bank transfer, PayPal, phone and payment in installments through our 1euro.com partner.

Here are some practical information to help you in your online purchase process on Ysora.

PAYMENT BY CREDIT CARD

To pay by credit card, simply choose this payment method once you have entered your personal information and agreed to the terms of sale.

Ysora uses the 3D-Secure protocol.

This protocol secure international Internet payment established by Visa (Verified By Visa) and MasterCard (MasterCard Secure Code) serves to strengthen online payment security.

It is based on the establishment of an additional check when buying online. In addition to the usual banking information, you are invited effect (e) to enter personal information allowing your bank to identify you and validate.

Payment cards CB, MASTERCARD, VISA and MAESTRO enjoy the 3D-Secure.

- The main steps of a 3D-Secure transaction

1. You place your order normally on Ysora.

2. After choosing to pay via our secure payment site, your bank asks you to authenticate.

3. You enter the details of your credit card (number, expiry date and security code).

4. After validation of these data, a new window will open asking you to enter personal data or, date of birth, disposable Security Code, etc. depending on the bank.

5. After authentication of the information, your bank sends us agree that we process your order.

 

- Authentication methods

The authentication methods are specific to each bank.

Activation is done during your first purchase on a site using the 3D-Secure. You can do this online activation, not realizing purchase on the site 3DSverify.com.

If you do not have your passcode, please approach your bank.

As an indication, subject to possible changes by the banks concerned:

- Crédit Mutuel and CIC: your online banking login and register the codes on your "personal key card."

- Axa Banque et Caisse d'Epargne: your date of birth.

- HSBC, BNP Paribas, Societe Generale and Boursorama: a code sent by SMS

- Crédit Agricole and LCL: a code sent by SMS or a personal password created upon first use.

- BRED Banque Populaire: an authentication key Ipab, credit card size CD.

- Groupama Bank: your name, zip code and birth date.

- La Banque Postale: a code sent by SMS or the first four digits of your policy number.

Only bank cards issued by a bank domiciled in France or Monaco are accepted.

PAYMENT BY CHECK

To pay by check, simply choose this payment method once you have entered your personal information and agreed to the terms of sale.

After validation of your order, simply write your check payable to Ysora.

Thank you to indicate the number of your order on the check.

Then send by mail your check to:

Ysora
19 rue Serge Dejean
33520 Bruges
France


Your check will be cashed upon receipt and your order processed.

Note that the check payment procedures can lengthen delivery times. Indeed, it can take an additional period of ten days on average for these operations to be recorded and validated by our bank.

Only checks issued by a bank domiciled in France or Monaco are accepted.

If payment THREE TIMES FREE

To pay by check in three times for free, you have the amount of your order exceeds 150 euros. Simply choose this payment method once you have entered your personal information and agreed to the terms of sale.

After checkout, simply divide by 3 the total amount of your order and write your three checks payable to Ysora.

Thank you to indicate your order number on the back of each check.

Then send your checks by mail to:

Ysora
19 rue Serge Dejean
33520 Bruges
France


Your first check will be cashed upon receipt and your order processed. The other two will be debited within 30 and 60 days.

Note that the check payment procedures can lengthen delivery times. Indeed, it can take an additional period of ten days on average for these operations to be recorded and validated by our bank.

Only checks issued by a bank domiciled in France or Monaco are accepted.

BANK TRANSFER

To pay by bank transfer, simply choose this payment method once you have entered your personal information and agreed to the terms of sale.

Ysora's banking information to be transmitted to your bank to make the transfer:

SARL COUTIEL / YSORA.com

Account number: 10907-00001-56021247278-19

IBAN: FR76-1090-7000-0156-0212-4727-819

BIC / SWIFT: CCBPFRPPBDX

Domicile: BPACA THE BOUSCAT (00001)

Thank you to indicate in the transfer reference number of your order.

Your order will be processed upon confirmation of your payment by our bank.

SET IN 3, 5, 10 AND 20 WITH BOTH

1euro.com is a service of the Cofidis company that allows you to pay in 3, 5, 10 or 20 times your purchases on the Internet, regardless of the amount. To benefit from the services of 1euro.com, it is necessary to open an account on their website.

To make purchases via 1euro.com, simply choose this payment method once you have entered your personal information and agreed to the terms of sale.

PAYMENT

With PayPal, your financial information is never shared with Ysora. In fact, PayPal encrypts and protects your card number. Pay online by simply indicating your email address and password. You will first create an account on the Paypal site.

To make purchases via PayPal, simply choose this payment method once you have entered your personal information and agreed to the terms of sale.

PAYMENT BY TELEPHONE

If you want to order by phone, simply contact our customer service at the following number: 05 56 24 04 48 (cost of a local call).

QUALITY GUARANTEE

Ysora guarantees the quality of its jewelry gold 750 thousandths, 375 thousandths gold and silver 925 by a certificate of authenticity and a commercial two-year warranty including parts and labor (except costume jewelry Guess brand for example).

We hope that your jewelry will give you full satisfaction. However, in case of concern during the warranty period, you simply return us your parcel tracking jewel in its casket accompanied his certificate and an explanatory letter to the following address:

Ysora
19 rue Serge Dejean
33520 Bruges
France


Nevertheless we advise you to first contact our customer service at 05 56 24 04 48 or via our contact form to inform us of your request for exchange, replacement or refund.

This guarantee applies in the context of normal use. Are excluded from this warranty theft, loss, wear, damage due to shock or any other degradation of jewelry due to improper use.

Ysora is authorized dealer of all brands on the site Guess, Festina, Lamborghini, Hello Kitty, Mac Douglas, XC38, Casio, Diesel, Daniel Wellington, Swiss Military, Girl Only, Michel Herbelin, Cacharel, Kookai, Hugo Boss, The time of Cherries ... Each jewel or watch these brands comes with its case or its cover (TBD) by Brand, and a certificate of authenticity and / or warranty as applicable.

You also obviously benefit from the warranty of good and implied warranty. To qualify, please contact our customer service at 05 56 24 04 48 or via our contact form so that we offered you a free return in the form of a prepaid package printing transferred electronically.

Receipt of your package
When you receive your package, we ask you to check its general condition and its contents in the presence of the deliveryman. We wish to inform you that adding the words "subject to unpacking" on the delivery order is not valid for claims.

If on receipt of your package, it has visible traces of opening and / or damaged, please refuse it. Use the delivery of the carrier to indicate the form of "handwritten reserves" detailed, dated, explicit and accompanied by your signature, the spoliation identified.

If you accept the package without reservations or that it is deposited in your absence, please immediately contact the carrier in charge of delivery to provide a damage report.

WARRANTY "MONEY BACK"

If you are not satisfied (e) of the control you received, we offer you the opportunity to return it, as described below, for

- Exchange or replacement,
- Recovery and repayment.

As of June 13, 2014, you will have a period of 28 days withdrawal following a purchase on Ysora.com that does not suit you. More precisely :

1) As of receipt of the package, you will have 14 days to report your withdrawal.

2) To this are added 14 days to return the package to Ysora, 19 rue Serge Dejean, 33520 Bruges (France), from the date on which you reported your withdrawal.

This procedure does not apply to piercings, to custom jewelry, special fabrications, with engraved jewelery, already worn jewelry, jewelry Guess, Lotus and Shamballa bracelets that are neither returned, exchanged or refunded.

The guarantee "money back" is valid for a period of one month for purchases made in the Espace Diamant.

Return procedure
Simply return in parcel tracking your jewel in its casket accompanied his certificate and an explanatory letter to the following address:

Ysora
19 rue Serge Dejean
33520 Bruges
France


Nevertheless we advise you to first contact our customer service at 05 56 24 04 48 or via our contact form to inform us of your request for exchange, replacement or refund, especially if you wish to receive a prepaid package (in case of defect, for example).

The shipping costs of the second shipment will be borne by Ysora once the exchange is on the same model.

Packing your feedback
It is essential that the jewels, their setting and their guaranteed return to us intact and not worn so that we can have an exchange or refund. We advise you to pack your jewelry with plastic bubble or polystyrene.

Refund
Ysora will reimburse you the amount of your order, net of transport costs and insurance, within fifteen days of receipt of your return.

The repayment terms are based on the payment method you chose when ordering.

For questions, please contact our customer service at 05 56 24 04 48 or via our contact form.


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