Our Quality at Ysora
Ysora guarantees the quality of its jewelry gold 750 thousandths, 375 thousandths gold and silver 925 by a certificate of authenticity and a commercial two-year warranty including parts and labor (except costume jewelry Guess brand for example).
We hope that your jewelry will give you full satisfaction. However, in case of concern during the warranty period, you simply return us your parcel tracking jewel in its box accompanied his certificate and an explanatory letter to the following address:
19 rue Serge Dejean
Nevertheless we advise you to first contact our customer service at 05 56 24 04 48 or via our contact form to inform us of your request for exchange, replacement or refund.
This guarantee applies in the context of normal use. Are excluded from this warranty theft, loss, wear, damage due to shock or any other degradation of jewelry due to improper use.
Ysora is authorized dealer of all brands on the site Guess, Festina, Dolce & Gabbana, Lamborghini, Hello Kitty, Suzette and Benjamin, Mac Douglas, XC38, 64, Casio, Cerruti, Diesel, Eden Park, DKNY, Freelook, Girl only, Hip Hop, Hugo Boss, the Time of Cherries, Storm ... Each jewel or watch these brands comes with its case or its cover (TBD) by Brand, and a certificate of authenticity and / or warranty as applicable.
You also obviously benefit from the warranty of good and implied warranty. To qualify, please contact our customer service at 05 56 24 04 48 or via our contact form so that we offered you a free return in the form of a prepaid package printing transferred electronically.
Receipt of your package
When you receive your package, we ask you to check its general condition and its contents in the presence of the deliveryman. We wish to inform you that adding the words "subject to unpacking" on the delivery order is not valid for claims.
If on receipt of your package, it has visible traces of opening and / or damaged, please refuse it. Use the delivery of the carrier to indicate the form of "handwritten reserves" detailed, dated, explicit and accompanied by your signature, the spoliation identified.
If you accept the package without reservations or that it is deposited in your absence, please immediately contact the carrier in charge of delivery to provide a damage report.
WARRANTY "MONEY BACK"
If you were not satisfied (e) of jewelry you received, we offer you the opportunity within fourteen days of receipt of your order, return, as described below, your jewelry they are either:
exchanged or replaced,
taken and repaid.
This procedure does not apply to piercings, to custom jewelry, special fabrications, with engraved jewelery, already worn jewelery, Guess jewelery that can not be returned, exchanged or refunded.
The guarantee "money back" is valid for a period of one month for purchases made in the Espace Diamant.
Simply return in parcel tracking your jewel in its casket accompanied his certificate and an explanatory letter to the following address:
19 rue Serge Dejean
Nevertheless we advise you to first contact our customer service at 05 56 24 04 48 or via our form Contact to inform us of your request for exchange, replacement or refund, especially if you wish to receive a prepaid bundle ( for any defect, for example).
The shipping costs of the second shipment will be borne by Ysora once the exchange is on the same model.
Packing your feedback
It is essential that the jewels, their setting and their guaranteed return to us intact and not worn so that we can have an exchange or refund. We advise you to pack your jewelry with plastic bubble or polystyrene.
Ysora will reimburse you the amount of your order, net of transport costs and insurance, within fifteen days of receipt of your return.
The repayment terms are based on the payment method you chose when ordering.
For questions, please contact our customer service at 05 56 24 04 48 or via our contact form.